Refund and Returns Policy

Last Updated: 1 January 2026

At Printel Deziner, we provide customized design, printing, and website development services. This Refund & Returns Policy explains how cancellations, refunds, and reprints are handled based on the nature of each service.

1. Advance Payment Policy

Advance payment is mandatory for all services:

• Design Services: 50% advance before work starts

• Website Development: 50% advance before work starts

• Printing Services:

  • 20% advance before design

  • 50% before printing

  • Remaining 30% after printing and before delivery

Remaining payment must be cleared before final file handover, website access, or product delivery.

2. Design Services – Refund & Cancellation

• Design work starts only after receiving advance payment.

• If the client cancels after work has started:

  • 20% of the total project value will be retained

  • Remaining 30% from the advance will be refunded

Example:
For a ₹100 project, ₹50 advance paid → ₹20 retained → ₹30 refunded.

• Partial refunds are applicable only before final design delivery.

• Revisions are limited and package-based.

• No refund after final design files are shared.

3. Website Development – Refund & Cancellation

• Website projects require 50% advance payment.

• If the client cancels after work has started:

  • 20% of the total project value will be deducted

  • Remaining advance amount will be refunded

• No refund if:

  • Project is completed

  • Website access or files have been shared

  • Delay occurs due to client-side content or approval issues

4. Printing Services – Returns & Reprints

• Printed products are non-returnable and non-refundable.

• If a printing error occurs from our side, a reprint will be provided.

• No refunds are issued for printing orders.

• Color variation of 15–20% is normal due to CMYK printing standards and is not considered a defect.

5. Payments

• Payments are handled online via WhatsApp (UPI or other agreed methods).

• Payment confirmation or receipt is provided after successful payment.

• Payments confirm acceptance of the agreed scope and terms.

6. Issue Reporting & Resolution

• Any issues must be reported within 24 hours of delivery or project update.

• Response time may be up to 48 hours.

• Final resolution will be handled strictly as per company policy.

7. Legal & Policy Rights

• This policy is governed by the laws of India.

• Printel Deziner reserves the right to modify or update this policy at any time.

• Updated terms will apply immediately once published.